Price Match Guarantee – LumenDistrict
At LumenDistrict, we are committed to offering the most competitive prices in the luxury lighting market. If you find a lower advertised price for the same product on another qualifying website, we’ll match it — and for products over $2,000, we’ll beat it by $50.
To be eligible, you must provide valid proof of the lower price (such as a screenshot, invoice, or email from the competing retailer).
Price Match Policy
We work diligently to ensure our customers receive the best value when shopping with LumenDistrict. If you find a lower price on the same product from another online retailer, contact us and we will match the price — or refund you the difference if you’ve already completed your purchase.
Our 100% Price Match Guarantee is subject to the following terms:
Eligibility Requirements:
- You must purchase the product from LumenDistrict.com before requesting a price match.
- The competing product must be identical (brand, model, size, finish, etc.).
- The product must be in stock and available for immediate shipping on the competitor’s website.
- The competitor must be an authorized online retailer (not a third-party seller or marketplace).
- Price match applies to the total price (including shipping). Sales tax is excluded.
- Requests must be submitted within 7 days of your LumenDistrict purchase.
Exclusions:
- Auction or discount platforms (e.g., eBay, Overstock, Wayfair, etc.).
- Flash sales or limited-time promotions (e.g., Black Friday, Cyber Monday).
- Promotions such as rebates, bundle deals, free gift with purchase, or BOGO offers.
- Brick-and-mortar store-only pricing (must be an online retailer).
- Open-box, refurbished, used, or clearance items.
Note on Loss Prevention:
LumenDistrict reserves the right to evaluate the sustainability of any price match under our cost-vs-loss policy. If fulfilling a match would result in an unsustainable loss due to minimum pricing agreements or manufacturer policies, we may respectfully decline the request.
How to Request a Price Match:
To submit your request, email us at support@lumendistrict.com with the following details:
- Link to the competitor’s product page
- Screenshot of the lower price
- Your LumenDistrict order number (if already purchased)
Contact Us
LumenDistrict
536 N Pearl St, APT 3 Albany NY 12204
support@lumendistrict.com
Business Hours: Monday–Saturday, 8:00 AM – 8:00 PM (EST)
Shop with confidence at LumenDistrict — where quality meets unbeatable value.